Sokrio Distribution Management Software (DMS) provides various services to clients and customers to boost and enhance their distribution processes and systems. Wtith advanced and automated functions, the DMS serves its clients in domains that not many have even touched yet.
However, Sokrio is constantly evolving itself and bettering its services to ensure long-term, sustained relationships with its clients. Sokrio constantly upgrades and develops the functions of the DMS to make it user-friendly, efficient, and scalable.
Here, we will walk you through the Client Service Areas that Sokrio DMS offers and how they work. Plus, we will briefly talk about some of Sokrio’s upcoming services that can benefit its valued clients.
Advanced Analytics
Advanced analytics goes well beyond basic business intelligence (BI) software by using techniques like predictive modeling, statistics, machine learning, and automation.
It uses data science to analyze data and business information to not only understand what’s happening now but also to make predictions about future trends.
Basic BI and analytics can show you a picture of your business right now, but advanced analytics can help you see what might happen in the future.
This can help you make better decisions for your business. Advanced analytics can handle problems that traditional BI can’t, which can lead to better strategic decisions for the future.
Sokrio DMS has solid advanced analytics that will help you make well-informed and accurate decisions about your order management, inventory management, sales representative deployment, route optimization, and all the other features that could enhance your supply chain.
BI Dashboard
A BI dashboard is a tool that lets users monitor, analyze, and report on key performance indicators and other metrics. The dashboards typically display data in charts, graphs, and maps, making it easier for stakeholders to understand and collaborate on the information.
Top-notch BI dashboards integrate data from various sources, allowing users to explore and analyze this data directly within the dashboard. The main advantage of BI dashboards is their ability to help organizations answer questions and gain insights for more informed, data-driven decisions. A true BI dashboard converts raw data from multiple sources into actionable insights.
Dashboards developed with reliable, governed data enable users across an organization and channel to better understand and interact with data.
This ensures a data-driven culture at all levels. Simple yet effective data visualizations help you with important initiatives and gain approval from decision-makers.
Sokrio DMS has a top-notch dashboard that does these and more! You can get a picture of all the components and parameters of your distribution in a single of hub of the DMS dashboard. It makes life easy, smooth, and fast.
SMS Integration
Integrating SMS (Short Message Service) into the Distribution Management System can significantly better communication, improve operational efficiency, and provide real-time updates to stakeholders.
SMS integration enables real-time notifications to be sent to stakeholders at every stage of the distribution process. When a shipment is picked, packed, or dispatched, automated SMS alerts can be sent to the sender, recipient, and relevant personnel. This ensures that all parties are immediately informed about the status of their orders.
By integrating SMS with the DMS, delivery updates can be sent to customers or retailers in real time. This includes providing estimated delivery times, tracking links, and notifications when the shipment is out for delivery or has been successfully delivered.
Proactively informing customers about their package’s whereabouts enhances customer satisfaction and minimizes inquiries to customer support.
In case of unexpected events or emergencies, such as traffic disruptions, weather conditions, or vehicle breakdowns, SMS can serve as a vital communication channel.
Real-time alerts can be sent to drivers, managers, and customers, providing immediate updates on the situation and potential delays. This allows for proactive measures to be taken, such as rerouting deliveries or adjusting delivery schedules.
After delivery, SMS can be utilized to collect valuable feedback from customers. Automated satisfaction surveys or simple rating requests can be sent via SMS, encouraging customers to share their feedback.
This feedback can be analyzed to identify areas for improvement and continuously enhance the distribution service.
By providing real-time updates and ensuring transparent communication throughout the delivery process, SMS integration enhances customer service. Customers feel more informed and valued, leading to increased satisfaction and loyalty.
Auxiliary Services for Sales Development
Auxiliary services for sales development encompass a variety of support functions and resources that enhance the effectiveness and efficiency of the sales process.
These services are designed to assist sales teams in reaching their goals by providing tools, strategies, and operational support.
Two key auxiliary sales functions of Sokrio DMS include retailer and distribution acquisition and sales development consultancy.
Sales development consultancy
Sokrio helps businesses to create personalized sales plans that encompass a comprehensive assessment of the current sales landscape, identification of growth opportunities, and development of actionable strategies to capitalize on market potential.
We analyze existing workflows, identify bottlenecks, and implement best practices to streamline operations. This yields improved productivity, reduced cycle times, and enhanced customer satisfaction.
To track progress and measure the impact of implemented strategies, we offer performance analysis and reporting services. These reports provide insights into key metrics such as sales volume, conversion rates, and customer retention.
By analyzing this data, businesses can make informed decisions, identify areas for improvement, and celebrate their successes.
Sokrio offers strategic guidance and support for businesses aiming to expand their reach and grow their market share. This includes market research, competitor analysis, and the development of effective market penetration strategies.
In addition to the above, we develop robust customer loyalty programs, implement effective communication strategies, and provide exceptional customer service.
By fostering stronger customer relationships, our retailers can increase repeat purchases, boost referrals, and build brand loyalty.
Upcoming Services
Following are some of the features and services that Sokrio DMS will offer soon:
In-app Telephone Service
Competitor activity monitoring
Market Share survey
Consumer preference survey
Summing up
Sokrio values and understands it clients. It has always emphasized giving them the best services and features possible, better than industry standards.
It is making no less an effort for its advanced analytics, BI dashboard, SMS integration, or auxiliary sales services.
With a focus on helping customers and clients with or without data or a DMS, Sokrio hopes to enhance the features of its DMS solutions to new heights. Stay tuned for more updates on this exciting new DMS journey.
